Customer Service

For all inquiries including returns, please contact


We want you to be fully satisfied with every product that you purchase from ROCKSTEADY BC. If you are not satisfied with a product that you have purchased, you may return it within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift box, and other charges where applicable. We ask that the product be unused, in original boxes (whenever possible), and with all original paperwork, parts and accessories in order to ensure full credit. 

Physical store returns can be returned back to the store within the original country of purchase only. They cannot return it to Please contact store of purchase for return policy.


A $15 shipping fee will apply to all returns within the US and a shipping fee of $29 will apply to all international returns. You will be provided with a pre-paid UPS domestic label to return your purchase. If you cannot find the prepaid shipping label, please contact us by email  

We ask that the product be unused, in original boxes (whenever possible), and with all original paperwork, parts and accessories in order to ensure full credit. Sale merchandise will be issued a credit at the purchased price.


Unfortunately, we do not accept exchanges at any time. you must return your product within 30 days of delivery. At that time, a refund will be credited to the original method of payment. You then can re-order a new product on Within physical Tumi Full Price store: You may exchange an item if it is a current in stock item. Please note: Monogrammed and personalized items, including TUMI Accents, cannot be exchanged.


 You can expect a full refund of the purchase price and applicable taxes, minus the shipping, handling, and gift box charges, where applicable, in the same form of payment originally used for the purchase.

Credit for gift returns will be issued to the original purchaser.

Upon returning an order that was purchased with a credit card and a gift card, please be aware that the return, up until the amount purchased on the gift card, will automatically be refunded onto a new gift card first, not your credit card. The remaining balance, if any, will then be refunded to your credit card.


If you would like to return an item that you purchased on, please follow the instructions outlined below. Instructions are also outlined on the Return Slip that is enclosed with your purchase(s). Please be advised that the return slip is located on the exterior of your package.

  1. Pack the product(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be unused to ensure credit.
  2. Enclose the Return Slip, listing the purchase(s) you are returning and why.
  3. Secure the prepaid shipping label from the Return Slip securely to the carton. Please make sure that the address to which it will ship is clearly legible. If you cannot find the Return Slip, please call our Customer Service Department or contact us at
  4. Before sending the return shipment, please remove all extra labels from the outside of the package.
  5. Present the package to any UPS driver, take the package to any UPS customer counter, or drop the package at any authorized UPS shipping outlet.
  6. Keep the UPS Return Tracking Number for your return in order to monitor delivery status.
  7. Once your item has been delivered, please allow 5-10 business days processing time within the warehouse for them to inspect, scan and process the return. Please also take notice, it is to the discretion of your bank on how long it takes for it to show up on your credit card statement.

RETURN POLICY - Third Party Retailers

Please contact the store of purchase for return policy regarding ROCKSTEADY BC products purchased from third party retailers.